Getting Started!

When you are ready to schedule your first appointment you can give us a call at 503-352-4270 or send an email to our secure email at info@justinricenp.com.

In order to begin treatment with Psychiatry in our Portland office we ask that ALL of the new patient forms be completed and submitted at least one week before our first session. Before treatment can begin we will need to verify your insurance and have a credit card on file in the event of a “no show”. You will receive your forms via email before your initial appointment is scheduled.

It certainly is a lot of paperwork but it explains your rights, your responsibilities, and clinic policies which are very important and will ensure a smooth, effective therapeutic relationship.

For our first session please bring:

Insurance card
List of medications or actual bottles
Release Of Information for anyone with whom you would like me to coordinate care

If you have any questions please feel free to call (503)352-4270 and leave a message if we are not available.
Minors must be accompanied by at least one parent/guardian (both parents/guardians would be ideal).
I ask that you arrive at least 10 minutes early to every session to avoid being late. If you do not arrive within 15 minutes of our session start time I will consider you a “no show.”

Hours

Our office currently has openings on Monday thru Thursday from 9:00AM to 5:00PM.

Provider-Patient Relationship

Justin Rice, PMHNP practices psychiatry and maintains a professional and therapeutic relationship with his clients. Justin and his clients work together towards meeting aligned treatment goals to achieve recovery. Due to the nature of psychiatric treatment, and to ensure that your treatment with Justin is going well, patients must be seen a minimum of at least once every three months to be considered an active patient and to receive medication refills. While medication is being adjusted clients need to come in more frequently.

Insurance

Justin is currently in-network and accepting the following insurance plans:

Regence/Blue Cross Blue Shield
MODA (formerly ODS)
Pacific Source

As a courtesy to our clients Sakura Recovery and Wellness, LLC. will bill your insurance company on your behalf. It is recommended that you contact your insurance company to verify your mental health benefits. It is a client’s (your) responsibility to determine your deductible and copayment/coinsurance. Full payment of your deductible and/or copayment/coinsurance is due at the time of your appointment.

We do not bill out-of network insurance plans.

Contacting Justin

If you have an immediate life-or-death emergency call 911 or go promptly to the emergency room for assistance.

Our office does not utilize live calling but we will respond to voicemails and emails within 24 hours. Shari, office manage will pass all relevant messages to Justin. We make a strong effort to return patient calls on the day received or the next day we are in the office. Please make sure we have your current home, work, or cellular number on file. If you have an urgent need please make this clear so that we do not underestimate your concern. Please don’t hesitate to call back.

Prescription Refills

The routine practice of our office is to electronically submit a prescription to cover your needs until your next appointment. There should be no need for additional refills if you keep scheduled appointments or reschedule promptly. If an exception occurs, please call us at least 3 working days before you will run out for a refill authorization. Refills will be approved only for patients with a scheduled follow up appointment and on a case by case basis. Typically Justin will do this for you as a one-time exception, but after that, if medications are refilled without appointment (if at all), they will be only enough to last until the next scheduled appointment. This may result in you having higher copay for your medication. Controlled substances cannot be refilled by telephone and will only be rewritten during your next appointment.

Payment

All co-payments, coinsurance and/or deductible payments are required at the time of your appointment. We accept cash, money orders, and most major credit and debit cards.

Missed Appointments

There is a charge for appointments missed, cancelled, or changed with less than a two business days’ notice. Please notify us promptly if you are not able to keep your appointment so we may contact someone on the waiting list. If you miss three appointments without notification you may be subject to dismissal as a patient. We don’t want to do this! So please reach out by email, phone, or leave a message on our secure voicemail.

Records, Reports, Etc

Record Copies, Reports, Extended Calls, Letters

Due to the additional time and costs incurred, there is a charge of $25 for record copies, and extended or complex phone calls. Letters, reports, disability paperwork, medication authorizations, or extended calls made to third parties on your behalf will also be subject to a charge based on an hourly rate. These charges are generally not covered by insurance.