depression, PTSD, anxiety holistic treatment

Getting Started in Portland

Getting Started!

When you are ready to schedule your first appointment you can give us a call at 503-352-4270 or send an email to the office manager Lenny via lenny@justinricenp.com.

In order to begin treatment with Psychiatry in our Portland office we ask that ALL of the new patient forms get filled out and submitted at least one week before our first session. Before treatment can begin we will need to verify that you have an active insurance plan and a credit card on file in the event of a “no show”. You will receive your forms via email after your initial appointment has been scheduled.

It certainly is a lot of paperwork but it explains your rights, your responsibilities, and clinic policies which are very important and will ensure a smooth, effective therapeutic relationship.

Completed forms can be mailed to the office:

Sakura Recovery and Wellness, LLC.
1675 SW Marlow Ave. Suite 315
Portland, OR 97225

For our first session please bring:

  1. Insurance card
  2. List of medications or actual bottles
  3. ROI for anyone with whom you would like me to coordinate care
  • If you have any questions please feel free to call (503)352-4270 and leave a message if we are not available.
  • Minors need come with a parent (both parents would be ideal).
  • I ask that you arrive at least 10 minutes early to every session to avoid being late and to fill out additional screening questionnaires. If you do not arrive within 10 minutes of our session start time I will consider you a “no show.”

Hours

Our office currently has openings on Monday, Tuesday, and Wednesday from 9:00AM to 5:00PM. We are also open on the last Saturday of every month.

Provider-Patient Relationship

Justin Rice, PMHNP practices psychiatry and maintains a professional and therapeutic relationship with his clients. Justin and his clients work together towards meeting treatment goals to achieve recovery. Due to the nature of psychiatric treatment, and to ensure that your treatment with Justin is going well, patients must be seen at least once every three months to be considered an active patient and to receive medication refills. While medication is being adjusted clients need to come in more frequently.

Insurance

Insurance

Justin is currently in-network and accepting the following insurance plans:

  • Blue Cross Blue Shield
  • MODA (formerly ODS)
  • Pacific Source
  • Lifewise

As a courtesy to our clients Sakura Recovery and Wellness, LLC. will bill your insurance company on your behalf. It is recommended that you contact your insurance company to verify your mental health benefits. It is a client’s (your) responsibility to determine your deductible and copayment/coinsurance. Full payment of your deductible and/or copayment/coinsurance is due at the time of your appointment.

Please consult us regarding out-of-network insurance plans.

Contacting Justin

Contacting Justin

If you have an immediate life-or-death emergency call 911 or go promptly to the emergency room for assistance.

During office hours Lenny will answer and return calls and pass on all relevant messages to Justin. We make a strong effort to return patient calls on the day received or the next day we are in the office. Please make sure we have your current home, work, or cellular number on file. If you have an urgent need please make this clear so that we do not underestimate your concern. Please don’t hesitate to call back.

Prescription Refills

Prescription Refills

The routine practice of our office is to write a prescription to cover your needs until your next appointment.  There should be no need for additional refills if you keep scheduled appointments or reschedule promptly.  If an exception occurs, please call the pharmacy at least 3 working days before you will run out and ask that they contact our office for a refill authorization.  Refills will be approved only for patients with a scheduled follow up appointment and by a case by case basis. Typically Justin will do this for you as a one-time exception but after that, if medications are refilled without appointment (if at all), they will be only enough to last until the next scheduled appointment. And this may result in you having higher copay for your medication. Controlled substances cannot be refilled by phone and will only be rewritten during your next appointment.

Payment

Payment

We accept cash, money orders, and most major credit and debit cards through our internet payment portal. All payments can be made securely through the payment portal on www.sakurarecoveryandwellness.com. All co-payments, coinsurance and/or deductibles are required at the time of your appointment. If you are a private pay patient, we require payment in full at the time of your appointment. As a courtesy we will bill any available insurance.

Missed Appointments

Missed Appointments

There is a charge for appointments missed, cancelled, or changed with less than a two business days’ notice. Please notify us promptly if you are not able to keep your appointment so we may contact someone on the waiting list.  If you miss three appointments without notification you may be subject to dismissal as a patient.

Records, Reports, Etc

Record Copies, Reports, Extended Calls, Letters

Due to additional time and costs incurred, there is a charge of $25 for record copies, extended or complex phone calls. Letters, reports, disability paperwork, medication authorizations, or extended calls made to third parties on your behalf will also be subject to a $25 charge. These charges are generally not covered by insurance.